What to do if the computer does not print the printer. The reasons why the printer does not print and how to eliminate them

The printer is, of course, a wonderful device, but, like any technique, sometimes fails. Instead of printed sheets gives empty. Instead of a quick print, which was so lauded in the advertising brochure, it produces stuck sheets (static electricity affects). We have to re-print and print one page at a time (so as not to stick together), and this time, much longer than 3 minutes, is indicated in the technical specifications in the instructions. Can be printed sheets with blots, such that the text is not visible. And they may not even be printed out at all ... In this article we will help you figure out what to do in this situation as well.

The printer may not print for several reasons. As a rule, its features of functioning depend on the shortcomings of a particular model, on the manufacturer. For example, most modern printers among the many printed sheets can issue and completely clean. All printers are different, however, a couple of recommendations can be made for them all.

First, let us analyze the situation when the printer worked properly and suddenly “let it down”. If the printer does not print, what to do first? It's trite, but still: check whether the cord is plugged in, whether the power button is pressed, whether paper is inserted into the printer. If this is all right, the printer may have jammed the paper. What to do then? Open the cover behind which the cartridge is located. After such a disassembly of the printer, you can see the jammed paper, try to slowly pull it out.

If the problem is resolved, the printer will automatically print the document that was specified. So that the situation does not repeat, the paper should be put in it as evenly as possible.

Blots on the sheet can be reduced to a minimum, it is not necessary to refill the cartridge. It is only necessary to distribute the paint in it. To do this, remove the cartridge from the printer. It is desirable that the room was dark, do not tilt the cartridge, hold it horizontally to the floor, otherwise the ink will spread unevenly and the printer will print even worse. Tilt the cartridge slowly first to one side, then to the other. The angle of inclination should not be too large. Do it a couple of times and you can insert it back. This measure should be enough until the next cartridge refilling so that the printer prints with almost no blots.

Printer problems often cause a hang operating system: When the printing program is waiting for the document to print, but this does not happen, and especially if you want to see many sheets. What to do if the computer is frozen? It is always recommended to wait until the system itself responds to the last command (it “drops”). But nobody sustains so much waiting time (especially if the work does not tolerate downtime). We recommend waiting if possible for 20 minutes, if nothing happened, something can be done.

The first. The operating system has a "Task Manager", through which you can turn on the computer restart if the usual method is not available (the computer does not respond to commands). It can be accessed via the taskbar. Or by pressing three keys: Ctrl, Alt and Delet (or Del) - at the same time! In the dispatcher window that opens, in the "Applications" tab, you will see a list of all running, running and "hung" programs at the moment. Before you “send” the computer to reboot, you can look at which programs the system has hung up and, if necessary, shut down each of them individually. If everything is stuck, go to reboot: at the top of the dispatcher window there is a command button “Shut down”. After pressing it, the system will provide a choice: shut down the computer, restart or turn on the standby mode (additional options are possible, for example, a user change.) Select reboot. If only some programs are stuck, they can be terminated forcibly. In the "Applications" tab of the task manager, highlight with the left mouse button of the program, opposite which the inscription "Not responding" appears. Then press the button “remove the task” below, after which the system “asks”: “Finish now?” Click “Finish now”. And so with every non-responsive program.

The second. If the computer is so frozen that even the task manager cannot be called, you will have to use the reset button on system block (but use this option only as a last resort, if absolutely necessary). Click on the lowest small button on the system, the computer will reboot.

Some printers and want to be called "capricious." Do not print, even if you pull out the chewed paper, put the correct settings. If such a "naughty" printer does not print, what to do with it? You can try to open the cover, behind which is a cartridge. It is necessary to slam it back, and the process went. Some printers start working if you turn them off and on again. So I want to say: well, and technology ... on the verge of fantasy!

If none of the above helped, the printer does not print, what to do then? There is only one way out - to contact the system administrator (maybe there is such a friend), suddenly something is wrong in the settings. But if before everything worked properly, and the printer just now stopped printing for unknown reasons, you will have to contact the service center if the warranty has not expired (withdraw it in the box and with a check, otherwise it will not be accepted) or in the workshop.

Hello, dear friends! Surely those users who often print documents on their computer, have repeatedly encountered problems in the printer. Despite the new technology, this equipment remains unpredictable.

But almost all problems with printing can be solved independently. In order not to encounter unpleasant surprises in the form of crumpled paper and the lack of text parts, it is recommended to regularly change cartridges and drums. What I have already described in more detail. Well, in this article I will talk about eight main reasons for the lack of printing.

Why the printer does not print. Eight main reasons.

Reason # 1 - wrong device selected

Did you know that in modern operating systems windows systems there are several printers, and many of them have no relation to the real equipment? The printer may not print due to the fact that the system has chosen a virtual device for printing. If you are in a hurry, you are unlikely to watch which device is chosen for work.

This screenshot shows how the device selected for printing should look like. You may have a different name. In any case, it is easy to see among the fax and standard Windows utility. Check which printer is in your settings and try printing the desired document again. Did not help? We go to the following reasons.

Reason number 2 - The most common mistake =\u003e " USB device unidentified. " What you need to know and what the correct actions need to be done in this case, you will learn in detail in this article:

Reason number 3 - Windows crashed, print queue incorrectly set

Practice shows that this is one of the most common reasons. Especially often the error occurs with printers that are used not by one computer, but by a whole local network. Also, a crash can occur when trying to print a damaged document. Solving the problem: cancel the print and clear the queue.

To do this, go to the Start menu, go to the Control Panel, here you need to switch the view mode to "Small Icons". You will now see a section called "Printers and Other Devices." The screenshot below shows the progress of the work:

In the list you will see the desired device - do not confuse it with virtual printers. Click on it with the right mouse button and in the list select the item called Print queue view. In the list of files waiting to be printed, you must cancel all documents.

After this action, the device should begin to work normally. To be sure, you can restart the printer and computer.

Reason # 4 - run out of paper or sheets crumple

If there is no paper left in the printer or it starts to crease, the operating system should give a warning. It depends on whether you have a modern printer or not. Practically all owners of this type of equipment encountered a jam. This is especially true of offices where paper is a valuable resource that needs to be saved. For example, a sheet already used is placed by the other side. It will not be easy to put such sheets straight, therefore it increases the percentage of jammed sheets. Look under the cover of the device. If there is a crumpled sheet in the stack, it must be removed so as not to damage the other paper.

IMPORTANT! If you pull the jammed sheet sharply, a piece of paper may remain in the printer case. If it gets inside the printer, it may stop printing altogether. As a result, you have to disassemble the device to the screws.

If you cannot see crumpled sheets in the stack, open the printer cover and remove the cartridge from there. If you have a standard laser printer, then behind the cartridge you will see a roller pair through which the paper passes. If the sheet is hesitated, then you can detect it. Damaged paper must be pulled out in such a way that there are no pieces left on the rollers and the drum shaft. Let's look at why the printer does not print the document.

Reason # 5 - flew or outdated drivers

Another common reason for the lack of printing. Problems with software for the printer can start after:

- Reinstall, update or install a new version of the Windows operating system.

- Virus attack or software failure.

- Installation of new equipment that may conflict with the connected printer.

First of all, you need to go to the “Control Panel”, switch to the “small icons” and launch the “Device Manager”. Here you need to find a tab with printers, in some versions this tab is called Print Queue. Now check if the list contains frames with a yellow or red exclamation mark. So the system marks the devices that have problems with the software.

For the computer and all devices connected to it to function properly, there should be no yellow or red exclamation marks at all. If there is such a symbol in front of your printer, then you need to install drivers. To do this, go to the official website of the manufacturer of the equipment you use, specify the model and download the latest drivers. Another common reason why a printer does not print a particular document may be hiding in the cartridge itself.

Reason # 6 - problem with cartridge or drum

Sometimes the problem is solved easier than it seems. For example, you can take a cartridge. If toner or ink is exhausted, the printer starts printing partially or completely blank sheets. Also, in the absence of material, the device may completely stop printing. In order to check the ink level, it is not necessary to remove the cartridges from the device.

To do this, go to "Control Panel", then go to "Printers and other devices." We find the equipment we need and go into its properties. In the window you will see the connected cartridges and ink level. It is easy to guess that the red cross tells us that it is time to change or refill the cartridge.

It is also worth remembering about the drums, which also need to be changed from time to time. To determine that this part of the printer has fallen into disrepair is quite simple: at the exit, the sheets are wrinkled, the paint may be incorrectly distributed over the surface.

Reason # 7 - Could not print this document from local low level. This problem is solved and is found very often and I have already written a separate article about it, read it in this issue:

Reason # 8 - Does not work USB port. The problem occurs quite often, so it is also necessary to pay attention to the options for its solution. Details in this article:

Conclusion

So, finishing today's material - “Why the printer does not print documents”, it is important to note that the printer is a fairly reliable device, which on the other hand can be easily damaged, so carefully place and pull out the sheets so as not to create unnecessary problems for yourself when working with printing. This is especially true of people who have a job associated with the seal. If you have something to add, write a comment.

Hello.

Those who often print something, whether at home or at work, sometimes encounter a similar problem: you send a file to print — the printer doesn’t seem to react (or it buzzes for a few seconds and the result is also zero). Since I often have to deal with such issues, I will say right away: 90% of cases when the printer does not print are not related to the failure of either the printer or the computer.

In this article I want to give the most common reasons for which the printer refuses to print (such problems are solved very quickly, for an experienced user it’s about 5-10 minutes). By the way, an important note immediately: the article is not about cases, a printer code, for example, prints a sheet with stripes or prints empty white sheets, etc.

5 most common reasons why not print printer

No matter how funny it may sound, but very often the printer does not print because it was forgotten to turn on (I often see this picture at work: the employee, next to whom the printer stands, simply forgot to turn it on, and the rest 5-10 minutes are taken care of what is the matter ...). Usually, when the printer is turned on, it makes a buzz sound and several LEDs light up on its body.

By the way, sometimes the printer's power cable can be interrupted - for example, when repairing or moving furniture (very often occurs in offices). In any case - check that the printer is connected to the network, as well as the computer to which it is connected.

Reason # 1 - incorrectly selected printer for printing

The fact is that in Windows (at least 7, at least 8) there are several printers: some of them have nothing in common with a real printer. And many users, especially when in a hurry, just forget to see which printer they are sending the document to print to. Therefore, first of all, I recommend once again carefully when printing to pay attention to this point (see Fig. 1).

Fig. 1 - sending a file to print. Network printer Samsung brand.

Reason # 2 - Windows crash, print queue freezes

One of the most common reasons! Quite often, a banal hangup of the print queue occurs, especially often such an error can occur when the printer is connected to local network and it is used by several users at once.

Similarly, this often happens when printing a "corrupted" file. To restore the printer, you need to cancel and clear the print queue.

To do this, go to the control panel, switch the view mode to "Small icons" and select the tab "devices and printers" (see. Fig. 2).

Fig. 2 Control Panel - devices and printers.

Fig. 3 Devices and Printers - Viewing Print Queues

In the list of documents to print - cancel all the documents that will be there (see. Fig. 4).

Fig. 4 Cancel printing a document.

After that, in most cases, the printer starts working normally and you can resend the desired document to print.

Reason # 3 - Missing or jammed paper

Usually, when the paper runs out or it is jammed, a warning is given in Windows when printing (but sometimes it is not).

Paper jams are quite common, especially in organizations where they save paper: they use sheets that have already been in use, for example, printing information on sheets on the reverse side. Such sheets are most often crumpled and evenly stacked in the receiver tray of the device; you don’t put them on this - the percentage of paper jams is quite high.

Usually dented the sheet is visible in the body device and you need to carefully get it: just pull the sheet towards you without jerking.

Important! Some users jerk out a jammed sheet. Because of what remains a small piece in the case of the device, which does not allow further printing. Because of this piece, for which no longer hooked - you have to disassemble the device to the "cogs" ...

If the jammed sheet is not visible - open the printer cover and remove the cartridge from it (see fig. 5). In the typical design of a conventional laser printer, more often than not, a cartridge can be seen several pairs of rollers through which a sheet of paper passes: if it hesitates, you should see it. It is important to carefully remove it so that there are no torn pieces left on the shaft or rollers. Be careful and careful.

Fig. 5 Typical design of the printer (for example HP): you need to open the cover and get the cartridge to see the jammed sheet

Reason number 4 - a problem with the drivers

Usually, problems with the driver begin after: Windows OS change (or reinstallation); installation of new equipment (which may conflict with the printer); software failure and viruses (which is much less common than the first two reasons).

For a start, I recommend to go to the Windows control panel (switch the view to small icons) and open the device manager. In the device manager, you need to open the tab with printers ( sometimes called print queue) and see if there are any red or yellow exclamation marks (indicate driver problems).

In general, the presence of exclamation marks in the device manager is undesirable - it indicates problems with devices, which, by the way, may also affect the operation of the printer.

Fig. 6 Checking the printer driver.

completely remove the printer driver from Windows:
download new drivers from the official site of the device manufacturer and install them:

Reason number 5 - a problem with the cartridge, such as out of paint (toner)

The last thing I wanted to dwell on in this article is on the cartridge. When the paint or toner runs out, the printer either prints empty white sheets (by the way, this is observed just with poor-quality paint or a broken head), or simply does not print at all ...

I recommend checking the amount of ink (toner) in the printer. This can be done in the Windows control panel, in the Devices and Printers section: by going to the properties of the necessary equipment (see Figure 3 of this article).

In some cases, Windows will display incorrect information about the presence of paint, so you should not completely trust it.

When the toner runs out (when dealing with laser printers), one simple tip helps a lot: you need to get a cartridge and shake it a little. The powder (toner) is evenly redistributed over the cartridge and you can print again (but not for a long time). Be careful with this operation - you can get dirty with toner.

I have everything on this. I hope that you quickly resolve your issue with the printer. Good luck!

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Problems at which does not print They can be very diverse: from banal faulty cables to serious malfunctions in the computer's operating system. But anyway, consider the various situations where the printer refuses to print or does not respond at all. What to do first if the printer does not print? Where to dig, what to check? In general, how to fix?

Situation. We typed text on the computer, click Print and ... nothing happens the printer does not print. As a rule, if there are any problems with the printer, including when printing documents, it prompts the user about certain problems. It does this in the form of pop-up messages on the taskbar. But not always. What if pressing a button Print, the printer does not respond at all, on the screen, nothing happens? Why is the printer silent?

A printer is the same iron, which with time, for one reason or another, can wear out and, therefore, cause various anomalies in its work. What led to this is not immediately known, it is not known, but sometimes, just rebooting it can solve the problem. Maybe something is stuck or gone wrong, maybe printer overheated and its short shutdown will help correct the situation. Therefore, if printer does not respond on user actions just turn off the power for a minute or a few seconds and then turn it back on. The printer will reboot and, with new forces, will begin to work, as before.

But not always everything is so simple. For example, the printer is completely new, or old, it does not matter, but after rebooting, it is again silent. What if the printer, even after a reboot, does not want to print? Let's try to figure it out. To do this, check for the next frequent problem.

PROBLEM WITH CARTRIDGE

Although the problem can not be called, but still, the cartridge is the basis of the printer, without which it simply simply can not print. What problems can a cartridge have? Do you think the cartridge can just go a little crazy places? Can. To check it out, open the printer cover and get the cartridge. Then again we put it in place and close the lid. Sometimes it helps a lot.

PROBLEM WITH PRINTER COVER

In addition to the above problem with the cartridge, let's say that the printer may cause problems due to loosely closed lid or several covers. On the device there are various connectors, panels, access to which is limited by special closing elements: covers, doors with locking devices. So, some of these locking devices could fail and, in turn, did not provide reliable closing. And therefore, as we know, the printer will not work until all the covers are tightly closed, be it the cartridge cover, the roller or the microchip container.

In order to solve a problem, you need check all printer cover items , open each and close tightly. And also check the reliability of the closure. Because, sometimes, even a small opening can cause the inoperability of the printer.

CARTRIDGE FINISHED

Another reason that the printer has stopped printing may be ink consumption . Of course, we usually see when the amount of paint comes to an end, but perhaps now this is the main reason. Naturally, such a cartridge can no longer be used, so you must either fill it with ink either replace the cartridge with another .

The issue of replacing the cartridge especially takes place in modern printing devices. So, manufacturers now produce cartridges that, by their functional features, can be used only once, for example, before the dyeing element expires, or calculated on a certain number of sheets, say 200. disposable cartridges .

Therefore, refilling such a cartridge, as a rule, is simply impossible. The way out of this situation is to replace the cartridge with a new one. However, due to the fact that this option is not always acceptable, due to the considerable cost of the cartridge itself, some craftsmen resort to printer reprogramming . This can be done using various printer firmware. Yeah, every time you buy new cartridge - not a very useful solution. Well ... there probably know better, manufacturers.

PRINTER DEFAULT

What else can help solve the problem with printing a printer? As a rule, the documents with which we work, we recruit with programs Microsoft Office Word, Excel, etc. What is in common between them and how does this relate to our problem? In the settings of each such program there is an item PrintBy clicking on that, we can see different print settings. One of these properties is item Printer namewhere usually stands Default printer. So, in order to check the performance of the printer, we look at which printer is in the field. Name. The name must fully correspond to the printer that we are using at the moment.

For example, there are situations when, for one reason or another, perhaps earlier, we installed another printer in the print settings of Word. And now, when we have already installed another printer, the old one remained in the settings. In general, the default printer in the system is, as a rule, the default in the word, excel, and other text-based settings. But as an option, it is worth checking which printer we send the print job to.

We also add that another common reason may not even be another printer, but this one, but not the printer itself, but its copy, for example, the Samsung SCX-3400 (Copy 1). To solve the problem is necessary in the program settings. install the desired printer which we use now.

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PRINTER PROPERTIES

From the above situation, we got close to the fact that now it is time to finally open printer properties . And it's better to see what kind of printers we have installed in the system. For this we go Control Panel → Devices and Printers.

Here we can see a list of all the printers that are installed on our computer. notice, that green tick The printer that is currently used by the system by default is highlighted. As a piece of advice, let us say the following: if there is no need now or in the near future, use it earlier installed printers, delete them. You can do this by right-clicking on the printer itself → Remove device. Just do not accidentally delete the one that stands now.

So, we decided on printers and the next thing is to check the properties of our printer. To do this, select the printer and click Printer properties .

One of the best ways to solve the problem is to check the printing of the printer, for which you need to click Test print . However, this does not always help, for example, if a print job has already been sent to the printer. In other words, if there is already a document or documents in the print queue, then the printer will most likely not print the test page either.

To avoid this, open Print Spooler or View Print Queue Right-click on the printer in the Control Panel.

All that should be here is empty list - nothing should be. If there are any documents in the field, they should be deleted. for this you can choose Clear print queue , or individually delete each document.

TROUBLESHOOTING THE PRINTER

In fact, this is probably the first thing to do if the printer stopped printing, if it printed at all. But, as already accepted, you must first try everything yourself, make out everything, make sure ..! And only then read the instructions ..! However, before that, we didn’t especially do anything.

So, in order to check printer performance, all there, from the Control Panel, click Troubleshooting . As a rule, if there are problems with the printer, next to Troubleshootinghowever, as on the device itself, it will stand yellow warning icon (yellow triangle).

After completing the check, the system will determine what problems are there, and also try to solve them on its own, which will be indicated in the results of the check. If the system fails to fix the problem, it will inform you about it.

PROBLEM WITH PRINTER CABLE

A printer, like any other peripheral device, communicates with a computer through cables, including a network cable that supplies electrical power to the printer itself, as well as a USB cable that connects the printer to a computer or another device. If we talk about the interaction with the computer, it is the USB cable that does this work.

In turn, the USB cable is subject to frequent failure. Therefore, one of the most common ways to solve printer problems is checking its cables, including the power cable. To do this, you should disconnect the old USB cable and connect a new one to the computer or, for example, take it from another printer for a while. If the problem is resolved, then it is necessary to replace the USB cable with a new one that is workable.

PROBLEM WITH PRINTER DRIVER

If none of the above methods can solve the problem in which the printer does not print, there is another option that will require special care and, most likely, at least some experience or presentation. And the way is reinstalling the printer driver .

On the one hand, this may seem like a simple action, however, remember that installing any drivers in the operating system carries with it the potential risk of failure of both the hardware and the operating system itself, as well as other errors and malfunctions. Therefore, in order to carry out the following steps, it is necessary to give an account of your actions and, we repeat, at least a little understanding of the principles of installation and operation of programs in general.

\u003e\u003e\u003e Sometimes you need to delete the entire queue.

\u003e\u003e\u003e Open the "printers and faxes" in the control panel. Look, - there should be a tick next to your printer - use the default. If there is no tick, then put it. If after that there will be the same picture, then look for where the connector is inserted incorrectly.

\u003e\u003e\u003e maybe there is no paper or it is jammed

\u003e\u003e\u003e In the settings there is this. There it is necessary to put a tick or remove. Take a look. I do not remember where it is. It says, or print immediately or put in a queue.

\u003e\u003e\u003e Can tick off - suspend printing (if so just remove)

\u003e\u003e\u003e The reasons are many, so I suggest to take "globally." First clear the queue (there is such a button). Remove the printer from the device in the "manager", demolish the printer driver. Reboot. (Pulling the printer out of the slot !!) Install it over the new one and designate it as the “default printer”. This will solve all the problems with the software. If you can not install - then blame the printer or cable. But usually helps.